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Your basic Customer Service Setup will fulfill the aspect of Systems Intelligence™ that deals with keeping your customers happy. At enfusionize™, your team works with you to build a cohesive customer service department with world-class support.
One of the ways in which our team will help you with setting up your customer service is through three one-hour phone or Skype calls. These will be spaced throughout your program or throughout your launch, with a threefold purpose:
Assess: We will assess your particular needs for customer service. This is crucial for customer satisfaction, since we want your ideal clients to find what they are looking for on your site and successfully complete secure sales. The initial assessment will be of your support and assets around customer service. We’ll then customize recommendations for software and team support. Recommendations may also include custom webforms in IFS to be set up, dedicated email, and stand-alone software.
Create: Once your enfusionize™ Team has completed a full needs assessment for your customer service program, you and they will work to create the ideal program for your unique services. This includes not only the overall concept but the actual pages and coding that integrate this service with your website. In addition, we will create a customer resource directory for your program or product, using the most common questions and detailed answers including, where appropriate, links to web pages and the Sales Funnel.
Develop: Any healthy program is able to adapt to changing demands. With well-developed Systems Intelligence™, support from enfusionize™ will continue to develop your customer service program until it works perfectly for you and your business. We’ll also develop a best practices policy that will shape your email communications, especially focusing on:
This will ensure that your communications are in-line with your company and branding. Other services we will provide are:
A “do not use” file for specific words and phrases to avoid.
Development of your team hierarchy.
Exploration of Social Media practices.
Once your program is designed, you will receive the world-class support available only through enfusionize™.
If you and your team determine that you need additional support, we can postpone the launch. We’ll give you access to our basic hiring system with recommendations for your customer service team. In the event you’d like support hiring a team for the launch, we have connections to staffing agencies as well as to a network of contractors and interns. We can refer you to these agencies for consideration.
To get more information about this and all our services and on the 10+ Forms of Web Intelligence™, here’s your pathway to <Learn More>.
To request a quote for services, <Click Here>.
If you subscribe to digital marketing newsletters and follow trends in the marketplace, you are undoubtedly inundated with many promising marketing and sales tactics and strategies. With so much out there to read about and vet, it would be a wonder if you’re not having a hard time making decisions and scrambling to scale your […]Continue Reading